About ADEC Arise
With more than 20 years of experience and a proven track record of helping clients achieve excellence in outsourced customer and technical support, ADEC-Arise offers award-winning global workforce solutions. Over 4,000 customer experts on six continents help businesses solve their customer challenges and deliver award-winning service.
Established in 1999, Arise became a part of the ADEC Innovations group in July 2021.
Our expertise stems from our background in delivering Technical Support to high-tech sectors, and we pride ourselves on being able to deliver expert first, second, and third-line support, as well as award-winning Customer Support via voice, messaging, chat, email, and other digital channels.
For over 20 years ADEC Arise has delivered expert Technical and Customer Support across a range of complex and regulated sectors including Government Services, Public Sector, Consumer Electronics, Telecoms, Retail, and e-commerce, across Europe, Ireland, and North America.
Whether you are looking for outsourced customer care and technical support, back-office administration support, design and development of customer management, or a more personalised solution, ADEC Arise provides clients with an experienced and dedicated team fully focused on delivering customer service excellence.
Our aim is to be the brand leader in delivering quality, value & flexibility through our business process outsource service provision, in every market in which we operate. With over 4,000 customer experts on six continents, we have the scale and expertise to meet any operational and service challenge. Our approach is collaborative, flexible, agile, and driven by customer insight.
A core part of our business is based on the concept of ‘impact sourcing’ which focuses on delivering sustainability and corporate social responsibility (CSR) initiatives. ADEC Arise’s unique impact sourcing model is focused on community development, both by emphasising human rights in our working practices and through using an untapped talent pool of local employees, giving them the opportunity to train for their first job and empowering them to start long-lasting careers, delivering benefits both for the individual and the long term civic health of their communities.
Our customers and their needs are at the centre of everything we do. We develop smart, lean, and flexible solutions to provide our clients with customer and technical support excellence. A fundamental understanding of our customers’ requirements is at the centre of our business partnerships – delivering continuous value and positive outcomes.
Innovation: We never stand still. We are passionate about continuous improvement and ensure it’s an integral part of who we are. We seek to meet the next challenge by innovating and making the most of our collective talent, supported by continual adoption of new technologies.
Respect: At ADEC Arise we believe a great team is created by nurturing an environment that respects, listens to and encourages the ideas and contributions of a group of diverse individuals.
Integrity: Trust between our people, and our customers, is vital to building a successful relationship and is created by demonstrating integrity, openness and supporting our team to do the right thing.
Commitment: We value the commitment and focus that comes from aligning on a common set of goals. We achieve clarity and success by demonstrating energy, flexibility and ideas.
Community: We take pride in our people & enjoy teamwork with a shared focus. We take a “One Team” approach that encourages and supports inclusion alongside recognition of individual contribution and talents.
A Trusted Partner for BPO Services
ADEC Arise designs award-winning Customer and Technical Support, working with clients across complex technical and regulatory environments.
Through our focused approach, we aim to build close partnerships with our clients – we’re not just a service provider but a vital part of your business delivering essential services. It’s important that we spend time getting to know your brand, culture, and objectives – so we can embed these within our team.
We take a proactive approach to improvement, and our specialist data experts constantly measure and review call and support data to identify pain points, potential issues, and faults to suggest business improvements. We believe in solving problems before they create business impacts.
Our Management Team
ADEC Arise's management team are experts in outsourced technical support and customer service delivery. Find out more about the team here.
Joe Cahalane, Managing Director
Joe has 20 years wide ranging experience in working for Arise leading a team that designs award-winning solutions for our clients.
Louise Moloney, Learning and Development
Louise has considerable experience in the area of Learning and Development, joining ADEC Arise in 2015, and is responsible for designing and…
Marian Hartnett, Quality and HR
Marian has been with ADEC Arise since 2016 and is responsible for defining the detailed Critical-To-Quality elements of each project, defining…
Michael Lynch, Customer Insights & WFM
Mike joined ADEC Arise in 2006 and has extensive experience in data decisioning and analysis including failure analysis and process engineering…
Ger Burke, Operations Director
Ger has considerable experience in developing client solutions having worked with Arise for over 20 years.
ADEC Arise Quality Accreditations
ADEC Arise holds the following certifications:
- ISO9001: 2015 (Quality Management Systems) accreditation.
- IS027001 (Information Security Management) accreditation.
- ISO14001 (Environmental Management & EMS) accreditation.
- Our EU base of operations means we are compliant with GDPR standards.
Additionally, we have consistently been recognized with awards for excellence in technical support and call center services.
How we can help
Discover how ADEC Arise’s agile, flexible, and resourceful team can help you realise unprecedented operational improvements and efficiencies.