Consumer and High Tech Support

Trusted by both IT hardware and software provides, as well as consumer technology, to provide 1st, 2nd and 3rd line technical and customer support.
“...... We needed a business that was prepared to partner with us as we went from ‘start-up’ stage through to fast growth and could flex their support with us. We’ve found Arise to be extremely proactive in their approach to continuous improvement and have been able to quickly grasp the depth and complexity of our multiple brands and products. We’re incredibly pleased to have found an organisation that can support us as we meet our ambitious growth targets.......”


Arise has been providing expert technical and customer support for a wide range of IT and technology hardware and software providers since 2000.

Our expertise spans 1st, 2nd and 3rd level support for both B2b and B2C users, across multiple channels, as well as inbound and outbound customer servicing.

What we do:

Omnichannel CX and technical support/service

Expert technical support across all channels - including voice, text, email or digital.

Complaints Management

Extensive experience of complaints handling in complex industries.

Payment and Credit Processing

Managing payments across multiple systems.

Out of Hours Customer Support

24/7/extended hours/contigency or overflow expert support across all channels - including voice, text, email or digital.

Web Assistance

Specialist web chat teams and ability to use AI chatbots for an enhanced digital 24/7 experience.

B2B and B2C 

Experience in the provision of services in both B2B and B2C.

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