Consumer and High Tech Support
MARKETS \ CONSUMER AND HIGH TECH SUPPORT
Arise has been providing expert technical and customer support for a wide range of IT and technology hardware and software providers since 2000.
Our expertise spans 1st, 2nd and 3rd level support for both B2b and B2C users, across multiple channels, as well as inbound and outbound customer servicing.
What we do:
Omnichannel CX and technical support/service
Expert technical support across all channels - including voice, text, email or digital.
Extensive experience of complaints handling in complex industries.
Payment and Credit Processing
Managing payments across multiple systems.
Out of Hours Customer Support
24/7/extended hours/contigency or overflow expert support across all channels - including voice, text, email or digital.
Specialist web chat teams and ability to use AI chatbots for an enhanced digital 24/7 experience.
B2B and B2C
Experience in the provision of services in both B2B and B2C.