MARKETS \ GOVERNMENT SERVICES
Award winning customer services for highly regulated and governvernment sectors.
ADEC Arise has over 20 years of experience in delivering tailored and expert custmer service support to government agencies, regulated bodies, local authorities and housing associations.
We understand the challenges of operating in a higly controlled environment, managing complex issues and dealing with vulnerable customers. We are trusted to deliver high quality, repeatable services via multiple channels - voice and online.
We can offer cost effective extended hours, out of hours or 24/7 emergency cover for critical services.
What we do:
24/7/Extended Hours/Contingency or Overflow expert support across all channels - including voice, text, email or digital.
Omnichannel CX Support/Services
Expert Support across all channels.
Extensive experience of complaints handling in regulated and government services
Specialist web chat teams and ability to utilise AI chatbots for an enhanced digital 24/7 experience.