Government Services

With over 20 years of partnering with government and regulatory bodies, ADEC Arise has extensive experience in delivering trusted, secure outsourced customer services.
“.....From the minute we appointed our new outsource partner, we knew delivery was going to be tight. It made for a very intense six weeks, but we had a shared vision with the ADEC-Arise team of what we wanted to achieve. From day one we were incredibly impressed with their openness, attention to detail, and their commitment to delivering an excellent service. There was a high level of trust between the partners, and the responsiveness of the entire team — from senior leadership to training providers to operations delivery — was second to none.....”


Award winning customer services for highly regulated and governvernment sectors.

ADEC Arise has over 20 years of experience in delivering tailored and expert custmer service support to government agencies, regulated bodies, local authorities and housing associations.

We understand the challenges of operating in a higly controlled environment, managing complex issues and dealing with vulnerable customers.  We are trusted to deliver high quality, repeatable services via multiple channels - voice and online.  

We can offer cost effective extended hours, out of hours or 24/7 emergency cover for critical services.

What we do:

Customer Support

24/7/Extended Hours/Contingency or Overflow expert support across all channels - including voice, text, email or digital.

Omnichannel CX Support/Services

Expert Support across all channels.

Complaints Management

Extensive experience of complaints handling in regulated and government services

Web Assistance

Specialist web chat teams and ability to utilise AI chatbots for an enhanced digital 24/7 experience.

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