Utilities & Telecoms
Trusted by both IT hardware and software provides, as well as consumer technology, to provide 1st, 2nd and 3rd line technical and customer support.
“......ADEC Arise gave us what we needed to not only put in place measures to correct some of the initial issues, but also allowed us to challenge our suppliers to improve their own processes and systems so that we could avoid many of the issues at source. We were also able to improve the training we gave our sales channels, so they could ‘fault find’ before customers got ‘stuck’ in the system. This was a massive programme of work, and never before had we had the level of support and insight that enabled us to drive improvements from first customer touch point to service delivery. ADEC Arise enabled us to deliver significant cost savings and customer experience improvements and was a true partner throughout the process.......”
MARKETS \ UTILITIES & TELECOMS
Our extensive experience focuses on delivering effective and efficient customer service and back office support that enables Utilities and Telecoms businesses to drive up NPS whilst controlling costs.
Our range of services ranges from inbound customer service enquiries, through to B2B technical support, scheduling engineer visits and providing technical support for installs, as well as billing and customer management.