Customer Insights & WFM
Mike joined ADEC Arise in 2006 and has extensive experience in data decisioning and analysis including failure analysis and process engineering as a Failure Analysis engineer.
Mike leads the team responsible for WFM (Workforce Management), data analysis, insights and reporting and ensures that all reports are well defined, accurate and produced on time.
Mike’s team focuses on making any failure demand events visible so they can be investigated and countermeasures can be defined. The team have a broad brief to analyse data to identify and notify opportunities for improvement wherever they can be found.
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