On May 22nd, the ADEC Arise team attended the CCMA Annual Conference 2025 at the Radisson Blu, Dublin. This year’s theme, “CX & EX: How to Thrive in 2025,” was incredibly timely as businesses continue to navigate the convergence of AI, rising customer expectations, and the enduring importance of human connection.
The event brought together thought leaders, innovators, and customer experience professionals to share insights, strategies, and practical ideas for future-proofing CX (Customer Experience) and EX (Employee Experience).
Highlights from the Day
The conference explored:
- AI-powered CX innovations that help organisations personalise customer journeys at scale.
- Employee engagement strategies designed to support hybrid teams and build workplace resilience.
- Future trends shaping the contact centre industry both in Ireland and internationally.
Our ADEC Arise team found it especially inspiring to hear about predictive analytics for anticipating customer needs and ways to foster a culture of empathy and adaptability within service teams.
Why It Matters
At ADEC Arise, we are committed to helping organisations deliver seamless, human-centred customer experience by blending technology with empathy to create meaningful experiences.
As a CX provider in Ireland, we understand the value of empowering frontline teams with tools to resolve nuanced enquiries efficiently and empathetically. Events like the CCMA Annual Conference 2025 reflect the growing need for scalable, people-first strategies in a tech-driven landscape.
.png "Thriving in 2025: Key Takeaways from the CCMA Annual Conference on CX & EX thumbnail")
 (1).png "Thriving in 2025: Key Takeaways from the CCMA Annual Conference on CX & EX thumbnail")
.png "Thriving in 2025: Key Takeaways from the CCMA Annual Conference on CX & EX thumbnail")