ADEC Arise at CCMA 24

Trusted to deliver best in class customer contact services – helping businesses to reduce costs and deliver an excellent customer experience.

ADEC Arise, now part of the global ADEC Innovations Group, provides award-winning global workforce solutions - with more than 20 years of experience and a proven track record of helping clients achieve excellence in outsourced customer and technical support.

 

Employment has been a growing challenge for ambitious businesses in Ireland for a number of years, as effective ‘full employment’ has meant recruiting talent has been a struggle. For businesses that rely on high quality talent to service their customers the combination of higher minimum and living wages, which drives up salaries across the sector, tied in with a decreasing pool of people looking for work has proved to have a real impact on their ability to succeed. Out latest blog looks at how businesses across Ireland can prepare for the employment challenges ahead.

As businesses globally are looking to create business efficiencies and cost savings in the face of economic uncertainty and widespread talent shortages - many will be turning to offshore outsourced providers to help them deliver the levels of service that customers expect, with lower costs to the business. 

Putting the right plans in place upfront will help you select the perfect partner, transition your customer service operations seamlessly, deliver efficiencies for your business and improve service for your customers. 

In this insightful white paper, our ADEC Arise Experts outline the critical steps to consider in order to ensure a successful transition to an offshore customer service function. 

Vodafone were facing challenges - they were seeing a signficant drop off between orders being placed, and completed - with many failed installation appointments.  They turned to our Data Insight team to find out why - and put in place an action plan to deliver a significant improvement in their NPS score.  Find out how we tackled the challenge in our case study.

Want to find out more about how we could help your business deliver business efficiency through outsourcing?  Get in touch with one of our experts to find out more