In-depth Technical Support from Reliable Specialists

From hardware to software, get the tech support you need from specialists trained in your specific tools. ADEC Arise’s award-winning excellence in technical support and call centre services means that all your needs, from complaint case management and social media support to cross-selling and retail support lines, are being met, by a team of highly trained experts.


In-depth Technical Support from Reliable Specialists

Our Technical support team support technology product and provide services

Which include:

  • Technical queries in relation to products and services in Presales, Installation and Warranty
  • Provide 1st, 2nd and 3rd level support Fault Management
  • Technical Escalations to 3rd party suppliers
  • Troubleshooting both Hardware and Software
  • Returns Material Authorisations (RMA)
  • RMA processing
  • Faulty product collection
    and module swap out
  • Engineer appointment making
  • Engineer Support
  • Failure Analysis Engineering.
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Discover how ADEC Arise’s agile, flexible, and resourceful team can help you realise unprecedented operational improvements and efficiencies.