In-depth Technical Support from Reliable Specialists
From hardware to software, get the tech support you need from specialists trained in your specific tools. ADEC Arise’s award-winning excellence in technical support and call centre services means that all your needs, from complaint case management and social media support to cross-selling and retail support lines, are being met, by a team of highly trained experts.
Case StudyMulti-lingual technical support across Europe
How ADEC-Arise helped a US-based fast-growing tech company deliver technical and customer support across Europe in multiple languagesRead more Multi-lingual technical support across Europe
SERVICES \ IN-DEPTH TECHNICAL SUPPORT FROM RELIABLE SPECIALISTS
Our Technical support team support technology product and provide services
- Technical queries in relation to products and services in Presales, Installation and Warranty
- Provide 1st, 2nd and 3rd level support Fault Management
- Technical Escalations to 3rd party suppliers
- Troubleshooting both Hardware and Software
- Returns Material Authorisations (RMA)
- RMA processing
- Faulty product collection
and module swap out
- Engineer appointment making
- Engineer Support
- Failure Analysis Engineering.
How we can help
Discover how ADEC Arise’s agile, flexible, and resourceful team can help you realise unprecedented operational improvements and efficiencies.