Reliable Customer Care

Customer service is much more than simply handling incoming calls. We care for your customers through the communications channels that are most relevant to them. We turn customers who have an enquiry about your products, services or brands into your champions.

Case Study

Using data insight to drive significant NPS improvement

How ADEC Arise used data to drive a nearly 50% uplift in Net Promoter Score and significantly increase customer satisfaction at Vodafone

SERVICES \ RELIABLE CUSTOMER CARE

Customer service is much more than simply handling incoming calls. We care for your customers through the communications channels that are most relevant to them.

We turn customers who have an enquiry about your products, services or brands into your champions. Our experienced dedicated team fully focused on achieving the key success factors which are important in the delivery of the service for our clients. This team is backed up by the Arise support organization and includes Operations, Training, Quality, HR, Insights, WFM & IT.

At Arise, we handle general consumer queries such as:

Account updates, billing issues & complaints handling
Technical queries in relation to products and services
Fault Management
Technical Escalations to 3rd party suppliers
Web Assistance including assisting customers to use self service on the web to view their accounts details, making amendments to their services, process payments
Payment processing (credit and debit cards, etc)
Applying credits to customer accounts due to billing or service issues.
Premises Relocations & safety calls
Quoting for additional services to new and existing customers
Working with 3rd parties on new connections
Arranging appointments with customers for engineers to go onsite for new connections or fixing technical faults

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How we can help

Discover how ADEC Arise’s agile, flexible, and resourceful team can help you realise unprecedented operational improvements and efficiencies.

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